Question 1

What sizes do you carry?

Accepted Answer

We carry sizes from S to 5XL across panties, lingerie, sports bras, bras, and bikinis. Size availability varies by product - check each product page for specific sizes. See our size guide for detailed measurements.

Question 2

How do I find my size?

Accepted Answer

Use our size guide to find your size based on bust, waist, and hip measurements. For bras, use our bra size calculator to determine your band and cup size. When in between sizes, we recommend sizing up for the most comfortable fit.

Question 3

Do your products run true to size?

Accepted Answer

Yes. Our products run true to size based on our size chart. Each product listing includes specific sizing notes if there are any variations. We recommend measuring yourself and comparing to our size guide rather than guessing.

Question 4

What if my size is wrong?

Accepted Answer

We offer free size exchanges within 30 days of purchase. Simply contact us with your order number and the size you need, and we will send the correct size right away.

Question 5

Where do you ship?

Accepted Answer

We ship to the United States, Canada, Australia, and the European Union. We offer free standard shipping on all orders to these regions.

Question 6

How long does shipping take?

Accepted Answer

Orders are processed within 1-3 business days. Standard delivery takes 5-8 business days after processing. You will receive a tracking number via email once your order ships.

Question 7

Is shipping really free?

Accepted Answer

Yes. We offer free standard shipping to all supported regions - US, Canada, Australia, and the EU. No minimum order required.

Question 8

Can I track my order?

Accepted Answer

Yes. Once your order ships, you will receive an email with a tracking number and a link to track your package in real time.

Question 9

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for unworn items with tags attached. Items must be in original condition. For hygiene reasons, panties and bikini bottoms are final sale unless defective. See our refund & returns policy for full details.

Question 10

How do I start a return?

Accepted Answer

Contact us at info@scarlettclub.com with your order number and reason for return. We will send you a prepaid return label and instructions. Refunds are processed within 5-7 business days of receiving the returned item.

Question 11

Can I exchange for a different size?

Accepted Answer

Yes. We offer free size exchanges within 30 days. Contact us with your order number and the size you need. We will ship the new size as soon as we receive the return.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay through our secure Stripe payment system.

Question 13

Is my payment information secure?

Accepted Answer

Yes. All payments are processed through Stripe, which uses bank-level encryption and is PCI DSS Level 1 certified - the highest level of payment security. We never store your credit card information on our servers.

Question 14

Can I modify or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 2 hours of placing them. After that, orders enter processing and cannot be changed. Contact us at info@scarlettclub.com as soon as possible if you need to make changes.

Question 15

How should I care for my lingerie?

Accepted Answer

Hand-wash in cool water with gentle detergent, and lay flat to dry. Avoid machine drying, bleach, and fabric softener. Store bras with cups nested inside each other. See our complete lingerie care guide for detailed instructions by fabric type.

Question 16

What materials do you use?

Accepted Answer

We use premium lace, silk, satin, mesh, microfibre, and cotton blends. Every fabric is chosen for comfort, durability, and beauty. See our fabrics & materials guide for detailed information about each fabric.

Question 17

Are your products ethically made?

Accepted Answer

Yes. We are committed to ethical manufacturing, fair labour practices, and sustainable materials. Read our ethical standards and sustainability pages for full details about our commitments.

Frequently Asked Questions

Sizing & Fit

Shipping & Delivery

Returns & Exchanges

Payments & Orders

Product & Care

Helpful Resources

Still Have Questions?