Privacy Policy

1. Introduction

This Privacy Policy describes how The Scarlett Club ("we," "our," or "us") collects, uses, and protects your personal information. By using our website and services, you consent to the practices described below.

2. Data Controller

The Data Controller responsible for your personal data is:

• Business Name: The Scarlett Club
• Email: info@scarlettclub.com

3. What Personal Data We Collect

We collect the following types of personal data, where applicable:

• Name and surname
• Shipping and billing address
• Email address & phone number
• Account login details
• Payment information (processed securely via Stripe - not stored by us)
• Order details, support queries, feedback
• Device and browser information, IP address, usage data (via cookies and analytics)

We do not knowingly collect data from individuals under the age of 16.

4. How We Use Your Data

We process your data in order to:

• Fulfil and deliver your orders
• Provide customer support and respond to queries
• Process returns and refunds
• Comply with legal requirements
• Prevent fraud and ensure security
• Send marketing or newsletter material with your explicit consent (you can unsubscribe anytime)

5. Legal Basis for Processing

We process your personal data based on:

• Your consent (for marketing communications, newsletter sign-up)
• Contract necessity (to process and deliver your orders)
• Legal obligation (e.g. accounting, tax, consumer protection)
• Legitimate interest (for service improvement, fraud prevention)

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined above or as required by law. After this period, your data is deleted or anonymised.

7. Sharing and Transfers

Your data may be shared with:

• Payment processors (Stripe) and courier companies to fulfil your orders
• IT and support service providers under strict confidentiality
• Legal authorities if required by law

We do not sell your personal data to third parties.

8. Your Rights

You have the right to:

• Request a copy of your personal data
• Correct inaccurate data
• Request deletion (the "right to be forgotten")
• Restrict or object to certain processing
• Withdraw consent for marketing at any time

Contact us at info@scarlettclub.com to exercise any of these rights.

9. Cookies & Analytics

We use cookies and analytics tools to improve your browsing experience, understand usage, and offer personalised content. You can manage or disable cookies in your browser settings at any time.

10. Security

We use commercially reasonable technical and organisational measures to safeguard your personal data from unauthorised access, loss, or misuse. Payment information is processed securely by Stripe and is never stored on our servers.

11. Changes to This Policy

This policy may be updated periodically. Significant changes will be posted on this page with a revised effective date.