Returns & Refund Policy

Introduction

At The Scarlett Club, your satisfaction is our priority. We strive to provide high-quality products crafted with care. This policy explains your rights and outlines our procedures to make returns and refunds as smooth as possible.

1. Return Window

You have 30 days from the date you receive your order to request a return, without providing any reason.

2. Conditions for Returns

To be eligible for a return, items must be:

• In their original condition, unworn and unwashed
• With all original packaging, labels, and tags intact
• Returned with the receipt or proof of purchase

Items not meeting these criteria may be refused or subject to a reduction in refund value.

3. Items Not Eligible for Return

• Intimate items that have been worn (for hygiene reasons)
• Items clearly marked as final sale or non-returnable
• Custom or personalised items

4. How to Start a Return

To initiate a return, please contact our team within 30 days of receipt at info@scarlettclub.com. Include your order number and reason for return.

You are responsible for return shipping costs unless the return is due to our error (e.g. damaged or wrong item). We recommend using a tracked shipping method.

5. Refund Process

Once your return is received and inspected, we will notify you about the approval or rejection of your refund within 7 business days.

Approved refunds will be processed to your original payment method within 14 calendar days of return approval.

6. Faulty or Incorrect Products

If a product arrives defective or incorrect, please notify us within 7 days of receipt. We will offer a full refund, replacement, or repair at no extra cost to you, including return shipping.

7. Changes to This Policy

We reserve the right to modify this policy at any time. Updated versions will be posted on our website with the effective date.